Welcome to the cancellation policy for Rosyluxe, operated by Silkvesta Infosystem Private Limited. We want your shopping journey to be smooth and worry-free, but we understand that sometimes plans change and you might need to cancel an order.
This policy outlines how cancellations work, including the steps to take and what to expect before your order moves into processing or shipment.
In this document, when we say “we,” “our,” or “us,” we mean Silkvesta Infosystem Private Limited. The words “you,” “your,” and “customer” refer to you, our valued shopper. By placing an order through our website, you agree to the terms described here.
Please take a moment to review the following information so you know exactly how cancellations are handled. Your clarity and satisfaction matter to us every step of the way.
To request a cancellation, simply reach out to our customer support team via email. Once we receive your request, we’ll check the status of your order to confirm whether it’s still eligible for cancellation. If your order hasn’t been shipped yet and qualifies, we’ll process a full refund. The amount will be returned to your original payment method within 5 to 7 business days.
We’re here to help if you change your mind, and we’ll do our best to make the process easy and straightforward for you.
Once your order has left our warehouse and is on its way to you, we’re no longer able to cancel it. At that stage, the cancellation window has closed. However, you’re still welcome to request a return after the item arrives. Just follow the steps provided in our Return and Refund Policy to start the process.
We understand that plans can shift, and we’re here to make sure you have options even after your order is on its way.
At the moment, we’re unable to make changes to orders once they’ve been placed. This includes updates to item selections, shipping addresses, or contact details. If you need to correct something or switch items, the best option is to cancel your order if it’s still within the eligible timeframe, and then place a new one with the updated information.
We know it’s easy to spot something after the fact, and we’re here to guide you through the process if that happens.
If you have questions about canceling an order or need help with a cancellation request, our support team is ready to assist you. Please get in touch by emailing us at silkvestainfosystem@gmail.com/silkvestainfosystemauthorize@gmail.com .
We’re here to make sure everything goes as smoothly as possible and that your experience stays stress-free from beginning to end.